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10 comments

  • Markatwork2003

    Your gift with word is amazing being pissed off or not and your thoughts are right on...you sum up how the majority of us are feeling with every post you make on here.

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  • ravenflight

    Thanks, Markatwork2003 - it's a shame that many of us are made to feel that way. This was - and still might become once again - a great site, for a lot of people providing a kind of haven, a place where, in a blame-free environment, they can explore their sexuality, learn about themselves, and whatnot.

    We can't look behind the scenes. Maybe this is a bunch of rookies using the platform to learn their trade, or just a couple of guys seriously trying to hold together in their spare time something in constant danger of falling to pieces. Whatever, let's say they are doing their best. But probably that lies at the root of the problem. Part of our frustration stems from the fact that apparent ineptitude and lack of skills may be ruining something of great potential.

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  • d3b4s3r

    Infinite scrolling is also a pretty lousy way to run through your feed if you're using a browser with leaky memory--which is most of them.

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  • Rebeccarigs94

    Ravenflight, it is a few people but that's not the issue. The issue is they currently only have one engineer. And from what I can see using the blog that does seem to be the case, one person dashing from problem to problem trying to fix an issue before being distracted by another issue. They have launched an official blog by the way & it's updated fairly regularly & most importantly, they actually answer the Asks. Regardless, they got an Ask today or yesterday or sometime recently & the person accused them of giving generic answers so they explained that they only have one engineer & they also asked if we knew a developer who knows Laravel or Vue.js to please send them their way. They're actively hiring. So, if anyone here knows how to use that then send them there I guess. Also, you will get an answer far sooner by sending in this message on the official blog, I haven't used this site in a while but I remember never getting a real answer to my requests, so send it here,  themunch.bdsmlr.com 

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  • Rebeccarigs94

    *developer They have one developer not engineer, not much of a software person myself as you can probably tell by my mistake there. Oh, & you can send in your Ask anonymously if you want, they respond either way, a real response from a real person. They don't answer every day but they do answer every few days.

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  • ravenflight

    Rebeccarigs94 - That's rather depressing to hear - one developer "dashing from problem to problem" does indeed shed light on why so many of the problems, while being dashed to, remain unresolved.

    I am aware of their blog "themunch"; however, having several times posted queries there and not received a reply makes me wonder whether, as you say, a response is obtained in all cases. I agree they do comment a lot there, though often it's along the lines of "we are aware of the problem and have added it to our list of fixes, thank you for your continued patience".

    Like you I'm not much of a software person, so this is a layman's observation: If they are "actively hiring", you'd think that there must be plenty of people out there who master programming languages and other required skills and would be happy to join the team - provided the team come across as competent, the project as promising, and the pay as reasonable.

    Now, one developer by definition does not make a "team"; he or she makes exactly one developer. And if indeed that's the state of affairs, we shouldn't be mad at them for failing to fix things not currently working; rather we ought to be amazed that there actually are quite a few things which do continue working. That in itself indicates that whoever runs this platform has an interest in maintaining it; let's wish them well, and hope that they will move things in the right direction.

     

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  • Rebeccarigs94

    ravenflight - Odd, I've only sent in an Ask a couple times but a few of my followers have sent in Asks as well & we got a response. They do at times reply with "they're aware of the problem" but that's not too common, mostly they ask for more information & ask questions or they just say they've sent it on to the dev. However they did put up a post on themunch a few days ago where they expanded a bit on the Asks & responses,

    "Hi everyone! We're working on a better technical support system so we can respond to all your queries. Rest assured that we're reading all your requests and we'll respond to every single one of them. Our engineers are continuously working on fixes as well. Thank you for your patience!"

    So, if you want to send in an Ask now you should. I sent in my Ask on anon so you could try that if you want. As for them actively hiring, they aren't just actively hiring, they're "very actively hiring." As for people being eager I suppose it depends on the amount of work that needs doing, the pay, the hours, & how difficult that coding is. They are looking for two specific types. I only know about this because I checked in on the blog yesterday after I hadn't for a while & they said that they very hiring & what they were looking for in response to an Ask. Anyway, I do hope you can send in your problems & get a response, I'm quite happy to see them finally actively responding regularly & it's a real person. I've tried a couple other kink blogging sites & they weren't as friendly & open as BDSMLR, this site has all the rest beat when it comes to community, but I do fully understand the frustration.

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  • Ariella Haverguess

    Rebeccarigs94 - Whilst I admire your enthusiasm there are certain realities. 

    You quoted the following:

    "Hi everyone! We're working on a better technical support system so we can respond to all your queries. Rest assured that we're reading all your requests and we'll respond to every single one of them. Our engineers are continuously working on fixes as well. Thank you for your patience!"

    The problem with that is it suggests there is some team. The use of "We're working" and "Our engineers" is disingenuous if, as you said yourself, they only have one engineer/developer. 

    In reality, as I have said before, it's one bloke in a shed somewhere. As to hiring, many here have high programming skills and have offered to assist, none that I am aware of have been taken up on their offers. It was also suggested that the code be made open source so many of the highly skilled users could work on various aspects of the problems, that too was ignored.

    We are coming up to almost a year since all this kicked off and nothing of substance has been fixed. Many, many posters, myself included, have moved on. I am still attempting to salvage posts made over a two year period. That is time consuming and frustrating as the CDNs are often not working, infinite scroll, which we are obliged to use as the last "fix" stuffed up more things, is not infinite at all and keeps forcing one back to the start. I have been working on retrieval since June and am still working on it.

    You are entitled to have a good opinion of whoever is running BDSMLR but all I see is an anonymous person who offers "Thank you for your patience!" as the answer to all problems, so forgive me if I don't share that opinion. It is a site where advertising is everything and as long as the money from that is flowing they will continue to rearrange the deckchairs on the Titanic, whilst the band plays on and the ship sinks.

    Nevertheless, I offer you and those who still "believe" the best of luck and my sincere good wishes. I hope your belief is rewarded.

    Regards

    Ariella

     

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  • ravenflight

    Rebeccarigs94 - You are more generous than, these days, I am. For months, I gave them the benefit of the doubt. They are (at best) a bunch of enthusiasts following another bunch of enthusiasts who, for whatever reason, had decided to give up. I loved the eagerness with which the platform founders added features, and the regular announcements they made.

    To be fair, the site's still up, and the basics, at the moment, kind of work, albeit in an unsatisfactory sort of way. But frankly, stock replies like "we've passed this on" mean fuck all. It's one thing to pass stuff on, and another to deal with it, right? Looks to me like they keep passing stuff on, and that's about it. Would you take a doctor seriously who for many months keeps telling you he's passed your symptoms on to a team of experts, and then, while you bravely struggle against your illness, you never hear from them?

    And what to make of "We're working on a better technical support system [...] Rest assured that we're reading all your requests and we'll respond to every single one of them." All I can say is I have not had any response, and plenty of others, it seems, haven't either. Then again, I can do without crap like "We know, we're working flat out, thanks for you patience". Fix it already - or tell us you haven't the expertise/staff/cash/whatever to do much more than somehow keeping the ship afloat. We could cope with that - and it's their site. There's no entitlement on the part of the users. That said - your advertisers want our clicks, don't they? Okay, provide a fully functioning environment which lures us into clicking!

    But as it is, I just don't see substantial improvements. I hardly ever visit my blog now, and only check in from time to time to see if anything has changed for the better. It hasn't. This started in January. We're now entering November.

    You write that you haven't found any other site "...  as friendly & open as BDSMLR, this site has all the rest beat when it comes to community." I fully subscribe to that - although I'd add that those other sites at least function reliably, and on the whole do what they set out to do without regularly messing things up. Communities are difficult to maintain if their houses are built on quicksand which pretends to be firm rock.

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  • Rebeccarigs94

    Ravenflight - I suppose I am more generous or more accurately I'm less stressed about the problems. The reason being that I'm not using my blog regularly either, I try to log in at least once a day but I don't usually make that. I've seen the issues & I remember a couple months ago when chat wasn't working at all. That had me stressed as I chat with a few of my followers regularly. Once they fixed that & created the blog I've seen a lot of issues crop up & to be fair, or generous, the big issues do seem to get fixed in a few days. Usually. For instance videos stopped playing at the end of last week but they started working again on Sunday. As for your questions not getting answered on the blog I've heard that from a couple people as well but haven't experienced it. I fully understand the frustration, but for now there's nothing I can do except stop using the site. I personally have tried a couple other sites but I didn't enjoy them, to me & again this is for me, this site's issues aren't enough for me to ditch it yet. If it does get to that point then I'll probably head over to NewTumbl, I created a blog there & I've even posted a few times but that's my backup as they don't currently have a chat system, just a message system. Regardless, I do hope it improves greatly but it's not something that's stressing me out. Ariella - thanks, I was actually quoting an explanation the people who run their blog gave to an Ask which pointed out that they never give detailed answers on the issues. They replied & gave some details, notably, that they only have one developer. I'm not a coder myself so I'm not sure if there's a difference between a developer & an engineer but they said they have one developer not engineer. As for there being many users with experience in that field who can help them. I've seen those posts here as well, this is the first time I've ever seen the owners openly say they want people with specific experience. The problem is I saw the posts of people offering to help here on the HelpDesk & they've asked for us to send anyone with experience to their official blog. I have no idea if this site is checked. Just to be clear to everyone, I do not work in any way with the owners or developer. The reason I decided to post here is because I checked in after a month or two & I saw the top posts were things were partially addressed on the blog. So, I messaged just to let everyone know what was said & to let you know that you're FAR more likely to get a response there. You never get a response here that doesn't seem to be automated. I know that from experience. These messages were just a way to let everyone know that they should check the blog & try sending the problems to them there. After all, though we're all into BDSM I'm quite certain this isn't a form of denial & humiliation any of us asked for or consented to. I just wished to pass on some relevant information to those of you posting here hoping for some help. You do get help here but only from other users, not from the team.  

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