BDSMLR Support Response

Comments

7 comments

  • ravenflight

    Not a crazy question, unfortunately. The previous owners did respond. In fact, I recall having a lengthy and useful exchange of messages with them within a few hours of submitting my request.

    This new lot? From everything I've heard, there's a better chance you'll stop climate change single-handedly than getting a meaningful reply from them. I might be wrong. It'll be interesting to see whether anyone will give you positive feedback. I doubt it tho.

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  • Teas & Denial

    I put a query in a few weeks ago and it was answered quite quickly to be honest. They never ever reply in here however, don't update the Github thing enough and need to vastly improve their communication across the site.

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  • Jennie

    I've found critical issues (security bugs) and ToS violations (nazi imagery, CP, exposure/doxing) get responses (or action) within 24 hours.

    User issues and minor bugs usually take a week or so before the first response.

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  • ravenflight

    That's good to hear. If critical stuff does receive quick attention, then perhaps it's a sign of life. And okay, if they are really understaffed, then perhaps a week for other things is par for the course (though obviously less than impressive).

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  • RugRollers

    I put in a ticket about the impossibility of putting images or gifs in submissions or questions a month or so ago. They did answer about a week later but it bore little resemblance to an attempt to address the problem. "Clear your cache" kind of thing. I gave up.

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  • Teas & Denial

    I put one in about old videos still not working (even now new ones are fixed) asking if they would be recovered and got the most annoying answer ever. 

    "can't you just reupload them?"

    Literally just that... no nicey nice customer service style answer, no actual reply to the question. At least they replied...

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  • Abigail West

    Teas & Denial lmao "can't you just reupload them?"

    "can't you remember all the content you've ever created, cross reference it with what's missing out of your 13K posts and just re-upload?"

    Sorry, brb, I rolled my eyes so hard they fell out and rolled under some furniture.

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