A little transparancy please?

Comments

15 comments

  • Michael Gorup

    Well said, Ortho Stice. 

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  • Random Guy

    Ads ...  integrated into the site seemingly without any hiccups.

     

    Actually no, they fumbled this too.   The ad scripts are what are preventing the site from loading on IOS devices. Because they managed to insert the script in the wrong place.   That means it's not valid HTML and Safari on IOS rejects it.

     

    this gets worse ... a validator tells us:

     

    • Fatal Error: Cannot recover after last error. Any further errors will be ignored.

    Very basic errors.

    As you can see a simple validation check shows the issue up, and it's very easy to fix. If anyone knows smallest part of web dev. 

    So no, they are not in any way in control.

     

     

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  • Ortho Stice

    Huh. I almost never use bdsmlr on my phone, On the desktop, it seems fine (I use the Vivaldi browser).

    But wow, yeah, if you can't even manage ad code, WTF?

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  • Ortho Stice

    It should be noted that the team HAS set up a github page with status updates that seem to be more current than anything else. They have it linked on the front page. They should really take down the February thing, though. It makes it look like it's still the same old notice from then.

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  • reece john

    I would pay to use this site if it meant things were fixed.

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  • Kleet kleet

    The new place for updates appears to be GitHub. New link on your dashboard - https://github.com/bdsmlr-development/bdsmlr-updates

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  • Random Guy

    So, about that GitHub ... who among us is gonna comment with bug reports on GH?
    That'll look great the next time a recruiter is vetting my repo contributions

    If only they had some kind of helpdesk type software, with tickets, announcements and forums for reporting. All anonymised due to the nature of the content.

    If only they had some sort of zendesk type support subdomain. eh. that would be good eh?

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  • Michael Gorup

    If only they provided updates as to what they are doing right on the site like they always did.  If only they used zendesk like they encouraged us to do.  If only......IF  the biggest little word in the dictionary.

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  • Kleet kleet

    Random Guy The GH appears to be for updates only. Not for reporting bugs. That's what this ZenDesk is for.

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  • Teas & Denial

    As far as I know we have not had a single site admin or mod reply to anything in this forum whatsoever for months and months. No excuse for that.

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  • Michael Gorup

    Teas & Denial:  They are giving updates on GitHub.  https://github.com/bdsmlr-development/bdsmlr-updates 

    (they haven't updated since April 13th, and Twitter:  https://twitter.com/bdsmlr  no update since 3/31.  You don't need an account on either, to view.

    Apparently posting right on the site, like they always did, isn't good enough for the devs.  That, in itself, tells a lot!

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  • Ortho Stice

    Michael Gorup: Does anyone who doesn't work in tech even know what Github is? 

    But apparently the front page of the site isn't good. For some reason. No idea what that reason could be. Why wouldn't the devs want us to know what they're doing? 🤔

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  • Michael Gorup

    Ortho Stice:  Beats me, kid.  I never heard of GitHub before here.  I'm not very computer literate.  It doesn't appear that the devs are doing much!  Maybe that's why the front page isn't good enough for them.

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  • Random Guy

    I'm familiar with GitHub and the choice to do this sort of anouncement over there is pretty weird.

    IMO the only reason its over there is because the dev who has been tasked with fixing the issues will habitually spend time at GH, so it seems natural to use it. 

    It's like finding that the ship's cook is posting meal service times on the kitchen wall. That's where chefs get their info, so the cook puts info there.

    But the choice to use it as an announcement area for the customers shows that there's no captain to this ship.  There's no front of house. No chain of command, nobody making decisions.

    There should be a project lead person saying "right, lets get this situation under control" and have some tasks distributed. Fixing the code goes to the dev.  Any decent dev doesn't really need the bug reports because there are so many massive bugs that are obvious, that's a few weeks work just plugging the big broken parts.  No need for a bug report like "chat doesnt work" because its self evident.

    The other things are "keep user up to date", like that's usually customer relations,  marketing dept. Only a lunatic lets devs talk to customers.  Customers just stress the dev, and devs hate idiots, so its mutually destructive.

    that's why Customer Relations use Twitter, ZenDesk, home Page, Blogs, to make puff pieces saying stuff like "we hear you" and "here's the latest update".

    It's easy to hire a blogger to churn  our palliative guff to buy the devs time to fix things. it's easy to set up a Wp site, or use a ZenDesk announcement page, it's easy to get the low skill staff to write puff pieces like "we love our community, and here's ten ways we are changing!"

    But they aren't doing that.

    they have one Dev, who has randomly decided to put a few updates on an orphaned GH. And it will be abandoned, because it's totally mad as a strategy.

     

    This ship is sinking. The captain is long gone.

     

     

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  • Michael Gorup

    Random Guy:  Well said!  It was easy for a lay person, like moi, to follow and understand.  Like Michael Jackson said,, "They don't care about us".

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