Why do videos not show thumbnails sometimes?

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    Support Bdsmlr

    Hello there,

    It's automatic, but in some cases the thumbnail can't be created from the video so it doesn't show up. Possible reasons are encoding and extremely short length. It can also take up to 5 minutes for the thumbnails to appear after the download.

    Hope that helps and if you'd like more info from specific case please contact our support via "Support ticket" from top right corner menu of this page.

    Thanks!

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