an unanswered ticket

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Markatwork2003

• March 28, 2020 05:10

I posted a month ago i was having an issue with unliked posts still showing and was told to the general discussions wasn't the place for it and to submit a support request...well i did that and haven't gotten an answer in a week now when i see others getting answered the same day...what gives ?

Also i asked why i cant unfollow post that have been banned or no longer exist...and yes i submitted a support request... #7207

I feel that the general discussion forum IS the right place for this...others are having the same problems

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• Official comment

  

  Support Bdsmlr

  • March 28, 2020 20:45

  Hello there!

   

  We'll get back to you for the ticket. Will put it forward immediately that you have not had reply with the ticket number.

  Reason we want to keep it in tickets is that we don't actively follow these forums and we cannot simply keep track of the situation. That's why we want to keep it in tickets and we don't allow them in forums. 

  In any case, we will get back to you tonight!

   

   

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  Markatwork2003

  • March 29, 2020 04:34

  someone has and is working on it ...thank you

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  Markatwork2003

  • April 11, 2020 06:17

  13 days ago someone asked me for more info and i thought OK finally...then poof...nothing...13 days

  Anyone else having problems getting things solved ???

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  Support Bdsmlr

  • April 12, 2020 16:56

  We really have to prioritize heavily at the moment due to pandemic, traffic spikes and other issues it has raised so at times our answers can really take if the issue is not considered as breaking.

  Apologies about that. I will put it forward however so that we'd look into the issue at hand ASAP.

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