I cannot see the submit button anymore.

Comments

11 comments

  • Support Bdsmlr

    Hi there! 

    You mentioned you have already contacted us and we have also gotten back to you, we'd need some extra information like we mentioned in the reply. We of course try to find the cause ASAP, however so far we have not been able to replicate the issue and when we cannot do so, we can't track down the cause. 

    For the future reference for anyone reading:

    Most likely causes: Image is not .jpg, .gif, or .png (can be for example .webP which we do not support as uploaded format for now), or the image size is 6mb or over. If anyone is experiencing this, please contact our support and we will look into it as soon as possible.

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  • Christopher Page

    I started having that issue as well. I try to post a picture and there is no submit button.  The pictures are correct format.   Occasionally if upload the picture then hit the enter bar couple times in the description section will get the submit button to appear, but has basicly taken 20 minutes to post like 2 pictures.   Think I am giving up for the night as a lost cause.  

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  • Support Bdsmlr

    @Christopher Page, could you please let us know the device and browser you're using?

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  • Zerks

    Like Christopher mentioned my images and gifs are all the correct format but still I cannot see a submit button at all.

    I'm using a PC and firefox but it also happens on google chrome.

    I've also tried making a new blog and that doesn't fix it either.

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  • Zerks

    I can also confirm that what Christopher said about spamming the enter bar is true. I just tested it then and I was able to bring the submit button back but it requires me to do that at least 30+ times.

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  • Support Bdsmlr

    @Zerks

    Please reply to the support ticket instead, it makes us easier to track the issue, as this is a bug, the forums are not the place for it as we don't follow them that actively as we do with the support tickets. Thanks :).

     

    In any case, we did some changes yesterday, if you could please try to post directly to your blog now to test it that would be great.

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  • No

    I have this issue when I try to submit anything with my iPhone

     

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  • Support Bdsmlr

    @No

    Please check that the image is jpg, gif or png and under 6mb in size.

    Also, always worth it to try again (connection fail can result into the image not being uploaded at times as well). If that doesn't help please contact us via support request (right upper corner of this page)

    Thanks!

     

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  • No

    It is a photo that I just took from my phone. It does it with any photo. Works fine on my laptop, but not from my iPhone.

     

    But I went ahead and sumitted a ticket because it's a problem I've had for the past few days with no exception.

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  • Mark Ashley

    I also now have this problem. Spamming Enter key nor Space Bar does not work. Any more ideas? Using Google Chrome. Tried emptying cookies, restarted browser, nothing works.

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  • Support Bdsmlr

    @Mark Ashley

    Could you please check if the image size is over 6mb in size? Also the format has to be .gif, jpg or png. Those are the reasons 99%  of the cases this happening. If the image is 6mb or under and correct file format please contact us via support request, you can do so via top right corner of this page.

    Thanks!

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