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7 comments

  • Official comment
    Support Bdsmlr

    Please report these via support requests, forums are not for reporting bugs. 

    That being said, we're looking into it at the moment!

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  • Handsareclean

    I am not seeing any posts either NOTHING !

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  • Felm Cyber

    Dear Support Person,

    1) I suggest you give yourself a name :).

    2) The reason I post problems here rather than via support requests is that there may be others having the same problems, or indeed what I perceive as a problem is an intended feature.

    Cheers, Felm

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  • Support Bdsmlr

    Issue fixed.

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  • Felm Cyber

    Hi Angelika,

    Seems to work indeed, thank you!

    And I will use Angelika until you reveal a more convenient name.

    Cheers, Felm

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  • Support Bdsmlr

    @Felm Cyber,

    1, It's not only one person replying plus we have chosen to remain anonymous for now. Please respect that, it's our choice. We're here to help and we want to concentrate 100% into getting things forward every day but we leave the personal side out of it, that also helps us to focus to things that matter.

    2, We're asking to use our support requests since it's a ticket based system and we do not follow these forums (so) actively, reports here are making it difficult for us to keep track of that specific issue as well. So there's a real reason for it we want to keep bug reports / issues in support requests. We're naturally not asking it just to be difficult, so please: Use the support requests in the future, thank you :). 

     

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  • Felm Cyber

    Dear Support Team,

    Thank you for the response and the action, and that on a Sunday! You are doing a great job!

    Now - I am still unsure which messages I will post here, because they may be of the "it is not a bug but a feature" type, and which issues I will enter as tickets in the support system. Let's see.

    The reason to post issues here is that other members are able to comment, and maybe even to tell me I am wrong. The ticket system is a one-to-one communication.

    All the best

    Felm

    (And Angelika would have been such a nice name ;) )

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