I guess it depends on how you want to use zendesk, but I feel like it could benefit from not closing topics as aggressively. Case in point: the feature request that wanted clicked suggestions to be tracked. The response was this would take too much space on the server, and the topic was closed. Had it not been closed, I would have suggested there to use a client side mechanism, like local storage or indexedDB. Heck, even old CSS visited might work. Of course there might be reasons why that isn't a workable approach either, but my main point is that the topic was closed, so there couldn't be a discussion on if that would be helpful.
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